Vibrant Lives of Montana Privacy Policy

At Vibrant Lives of Montana, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and participate in our membership community.

​

Information We Collect

Information You Provide to Us

When you create a membership account, participate in our community, or use our services, you may provide:

• Account Information: Name, email address, phone number, mailing address, and password

• Profile Information: Optional biographical details, interests, and preferences you choose to share

• Payment Information: Billing details processed securely through our third-party payment processor

• Communication Content: Messages sent through our community platform, comments, and forum posts

• Health Information: If you choose to share information related to your wellness journey in counseling intake forms or membership questionnaires (treated with extra care and confidentiality)

​

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information

• IP address and general location data

• Pages visited and time spent on our site

• Referring website information

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings.

​

How We Use Your Information

We use your information to:

• Provide Services: Create and manage your membership account, deliver content and resources, facilitate community participation

• Communication: Send newsletters, class reminders, event announcements, and respond to your inquiries

• Improve Our Offerings: Understand how our community uses our resources to better serve your wellness needs

• Process Transactions: Handle membership payments and any purchases

• Community Safety: Monitor community spaces to maintain a respectful, supportive environment

• Legal Compliance: Meet regulatory requirements, particularly regarding mental health services

​

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share information only in these limited circumstances:

​

Service Providers

We work with trusted third-party providers who help us operate our website and services (such as hosting platforms, payment processors, and email services). These providers are contractually obligated to protect your information.

​

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure safety—such as responding to court orders or protecting against fraud.

​

With Your Consent

We may share information in other ways with your explicit permission.

​

Mental Health Services

Information related to counseling services is protected under HIPAA and Montana state law. Clinical information is kept separate from general membership data and shared only as permitted by law and professional ethics guidelines.

​

Community Guidelines and Public Information

​

Public Spaces

Content you post in community forums, discussion boards, or public areas of the membership platform may be visible to other members. Please be mindful about sharing sensitive personal information in these spaces.

Private Messaging

Messages sent directly to other members or staff are private, though we reserve the right to review communications if necessary to maintain community safety or investigate violations of our community guidelines.

​

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. These include:

• Secure data encryption

• Regular security assessments

• Limited staff access to personal information

• Secure password requirements

However, no internet transmission is completely secure. We encourage you to use strong passwords and protect your account credentials.

​

Your Rights and Choices

You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you

• Update or Correct: Modify your account information at any time through your membership profile

• Delete Your Account: Request deletion of your account and associated data (some information may be retained as required by law)

• Opt-Out of Communications: Unsubscribe from newsletters and promotional emails (you'll still receive essential service-related communications)

• Control Cookie Settings: Adjust your browser settings to limit tracking technologies

To exercise these rights, please contact us at [insert email address].

​

Children's Privacy

Our services are designed for adults. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it. Family therapy and youth counseling services follow additional confidentiality protocols in accordance with Montana law.

​

Insurance and Payment Information

For those using insurance for counseling services, we collect and share information necessary for billing and claims processing with your insurance provider. Payment card information is processed through secure, PCI-compliant third-party processors and is not stored on our servers.

​

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies when you visit them.

​

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email to members. Your continued use of our services after changes take effect indicates acceptance of the updated policy.

​

Sliding Scale and Fee Waiver Considerations

We are committed to making our services accessible to all community members regardless of financial circumstances. Information about your participation in sliding scale or fee waiver programs is kept confidential and used only for program administration and grant reporting (with identifying details removed).